General Charter Terms and Conditions

Thank you for choosing Burlington Trailways for your charter needs. This document contains all of the terms and conditions under which Burlington Trailways (“Company”) agrees to furnish the designated service to you (“Customer”). This document, when signed by Customer, will constitute a legally binding contract; any change in the stated itinerary and/or contract price will not be binding upon the Company unless it is evidenced by another document in writing executed by a duly authorized officer of the Company.

The total contract price stated on the Acceptance is based upon the specific service requested by Customer. Customer is therefore encouraged to carefully read the entire contract document before signing. If any errors or omissions are discovered, return the contract unsigned; please make a notation of all errors or omissions either on this document or in a separate writing. If the Company agrees that this document contains any errors or omissions, a new contract will be prepared and furnished to Customer.

CHARTERS BOOKED 31 OR MORE DAYS PRIOR TO DEPARTURE DATE

CHARTERS BOOKED 30 DAYS OR LESS PRIOR TO DEPARTURE DATE

Inclement Weather Policy

In the event of inclement weather,* the following procedures will be put into effect for the Company and the Customer:

1. The Company will monitor the weather situation as it develops. If the Company determines the weather conditions are unsafe for travel, it reserves the right to cancel any and all scheduled charters at any time. The Customer will receive a refund for the trip; at no time will the Company be responsible for additional costs incurred by the Customer.
2. When foreseeable weather conditions warrant concern, the Company will contact the Customer to discuss the best plan of action.
3. If the Company determines that weather conditions are unsafe for travel while en route during the charter and delays driving, the Customer will be responsible for any costs, such as meals and accommodations, that the delay in travel causes.
4. The Customer must provide a phone number that is answered 24 hours a day to Company.

*Inclement weather refers to conditions that create hazardous roadways that prevent the safe travel of the motorcoach.

Updated 8-9-2023