Privacy Policy

Disclaimer: The information published on is for informational purposes only and is subject to change without notice. We take all reasonable efforts to ensure the information within the website is up to date, and accurate.

Website use

In order to make a purchase within the payment methods given, you must be 18 years of age or older. By using you ensure that you are in compliance with the terms and conditions therein and also with state and federal law where it applies. By using you confirm that you poses the legal authority to use the site, including giving express permission for Burlington Trailways and its affiliate companies to collect payments from the given payment method. In doing this you confirm that all information given is true and accurate.

Privacy Policy

Burlington Trailways does not share or sell customers personal or financial information with the exception of organizations who process payments. We do cooperate with law enforcement and will give information to local, state, and federal agencies, police, and courts when requested.


If you do not wish to receive promotional updates please visit our site to “opt-out”. This only applies to customers who have an account with Burlington Trailways. Burlington Trailways will continue to send service updates on late and cancelled schedules.


Burlington Trailways stores only the information necessary to provide services that have been requested such as the purchase of a ticket and customer service purposes. Burlington Trailways does not store credit-card information. Credit-card numbers given are processed through VeriSign; a secure payment processing service. More conditions on VeriSign can be found at their website. Customer’s information will only be used by Burlington Trailways employees on a need to know basis. Employees are not permitted to access customer’s information without approval from authorized personnel.

Links to other sites

Burlington Trailways does not claim any liability in reference to third party web sites and the content, services, and products they provide. If you find content offensive please contact Burlington Trailways.


As a customer you claim responsibility in reading and keeping informed of rules, regulation, and terms and conditions. We put forth all effort to maintain and update services, pricing, and schedules. These may change without prior notice and encourage you to visit the site regularly.

Contact us

Burlington Trailways
Corporate Office

906 Broadway Street
West Burlington, IA 52655

  • (319) 753-2864
    (800) 992-4618 Toll Free
  • (319) 753-2916
Regular Route Service
Information Center
  • (800) 992-4618 Toll Free
  • (319) 758-0419
Trailways Travel
Travel, Tours & Charters

3211 Division Street
Burlington, IA 52601

  • (319) 753-2864
    (800) 992-4618 Toll Free
  • (319) 752-0238
Job Openings & Applications
All other inquiries