BURLINGTON TRAILWAYS TICKETS
Burlington Trailways can only process tickets that printed with Burlington Trailways at the top of the actual ticket.
To determine if a ticket is a Burlington Trailways ticket, please refer to the Ticket # at the bottom of the ticket. If this number begins with 134, it is a Burlington Trailways ticket. If the ticket is not a Burlington Trailways ticket, please contact the company where the ticket was purchased (Trailways.com, Greyhoud, Wanderu, etc.) regarding their current refund policy.
For Trailways.com tickets, you can contact Trailways Customer Care at 1-800-858-8555 for assistance.
If a flexible fare ticket was purchased, the reissue fee will be waived, but changes must be made prior to date of departure.
All other tickets that are eligible for reissue are subject to a $20 reissue fee.
All tickets are valid for one-year from the original date of purchase. However, the ticket must be reissued prior to the scheduled departure date and time of the original ticket. Tickets will be null and void if not reissued prior to the scheduled departure date and time.
Date/Time, Locations, and passenger names can be changed when reissuing a ticket.
Tickets may only be reissued one time. It is not permissible to reissue a ticket that has already been reissued. Any advance purchase rules must not be violated. It is the responsibility of the passenger to pay for any increase in ticket price on advance fares.
No refunds in the difference in price will be given if the reissue ticket is less than the original ticket.
If Burlington Trailways is the cause of the need for a ticket reissue (i.e. breakdown, cancelled schedule) then exceptions may be allowed beyond the outlined procedure. The passenger can continue their trip without the reissue fee.
Re-issued tickets will be based on schedule availability. Advanced purchase specials are subject to other terms and can be explained by calling (319) 753-2864 for further details.
For more information and to speak to someone about having your ticket re-issued, please call (319) 753-2864.