Our Commitment to our Employees & Passengers

As the Coronavirus continues to make its way through our Midwest service area, and continues to spread throughout the United States, Burlington Trailways remains committed in our efforts to keep all of our customers and employees safe, while being proactive in our measures to prepare for the spread of more cases locally.

We are asking our passengers, as well as our drivers and employees, to please follow CDC healthcare recommendations. If you have an active positive COVID-19 test, have been told to quarantine by a medical professional, are showing any flu-like symptoms, have a fever or are feeling sick, we urge you to stay home. Other symptoms of COVID-19 may include shortness of breath, chills, muscle pain and new loss of taste or smell. Service may be denied to any passenger if Burlington Trailways becomes aware of the passenger possessing any of the previously mentioned symptoms, an active positive COVID-19 test result, or a quarantine recommended by a medical professional.

We strongly encourage passengers to wash their hands with soap and water for at least 20 seconds at scheduled break stops. You can read more about the prevention and treatment of the Coronavirus here.

Burlington Trailways will waive the re-issue fee for tickets with a listed date of travel occurring between November 16, 2020 and December 31, 2020 for customers citing Covid-19 concerns if the ticket is a Burlington Trailways ticket and the customer contacts us regarding reissuing of tickets before the date and time of travel that is listed on the ticket or at the time of travel and the bus has 20 or more people on board.  (Refer to the ticket# at the bottom of the ticket. If this number begins with 134, it is a Burlington Trailways ticket.) Just call 1-800-992-4618 and select option 2 prior to the scheduled departure date/time listed on your ticket to have this completed. Please follow CDC guidelines of being symptom free for proper travel.

If the ticket is not a Burlington Trailways ticket, please contact the company where you bought the ticket (, Greyhound, Wanderu, etc.) regarding their current re-issue policy. For tickets, customers should call Trailways Customer Care at 1-800-858-8555 for assistance.

The reissued travel date must occur on or before March 31, 2021. Customers will be responsible for paying any increase in ticket price. There will be no refund if the new ticket price is less than the original ticket price.

Please call 1-800-992-4618 or email for any questions or concerns.

Tickets at Non-Depot or Closed Locations
Any passengers intending to buy tickets with cash at a non-depot location or any locations temporarily closed for ticket sales needs to have exact change when paying drivers. Change will not be provided by drivers.

Cleaning Precautions

There are currently no restrictions on interstate travel in the U.S., and we are working with other carriers to ensure a consistent response and practice among interstate motor carriers. We are following the recommendations of both state and federal healthcare agencies and professionals regarding the coronavirus (COVID-19) and are taking extra precautions while cleaning our motorcoaches between trips.

Our staff is paying close attention to handrails for entering and exiting the vehicle, arm rests, head rests, windowsills, door handles, etc. while cleaning and using approved disinfectants on a regular basis.

Face Coverings

Starting June 1, 2020, passengers are required to wear a face covering while onboard our buses and inside our depots. Passengers must bring their own face covering.* The only exceptions to this policy are customers who have a qualifying medical condition, those who have trouble breathing, and passengers younger than 2 years old.

All Burlington Trailways employees are required to wear a face covering while interacting with passengers (when not behind a physical barrier.) All drivers will also wear face coverings while interacting with passengers. Drivers may remove face coverings while driving due to safety concerns.

We will follow the Centers for Disease Control and Prevention (CDC) guidelines that state “CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.”

*If you need accommodations, or have questions or concerns, please speak to a representative or call us at 1-800-992-4618. 

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