Burlington Stage Lines, LTD (dba) Burlington Trailways will take all steps to ensure that no person or groups of persons shall, on the grounds of race, color, sex, age, national origin, disability/handicap, or income status, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any and all programs, services, or activities administered by Burlington Stage Lines, LTD (dba) Burlington Trailways. To obtain additional information about your rights under Title VI, please contact Christina Brooks at 319-753-2864, Ext: 117.
Burlington Stage Lines, LTD (dba) Burlington Trailways
(Hereinafter, referred to as Burlington Trailways)
TITLE VI COMPLAINT PROCEDURE
Notice to the Public
NOTIFYING THE PUBLIC OF RIGHTS UNDER TITLE VI
Burlington Trailways posts Title VI notice’s on our website (https://burlingtontrailways.com/title-vi/ ), in public areas of our scheduled route depots, and on our motorcoaches.
Burlington Trailways operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.
If you believe you have been discriminated against on the basis of race, color, or national origin by Burlington Trailways, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.
HOW TO FILE A TITLE VI COMPLAINT WITH BURLINGTON TRAILWAYS:
- A complaint formcan be obtained directly from Burlington Trailways, or by downloading the form directly from Burlington Trailways web site: burlingtontrailways.com.
- In addition to the complaint process at Burlington Trailways complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights:
• Region V, Suite 320, 200 West Adams St., Chicago, IL 60606
• Region VII, Suite 404, 901 Locust St., Kansas City, MO 64106.
• Region VIII, Byron Rogers Federal Building, Suite 13-301, 1961 Stout St., Denver, CO 80294
• FTA headquarters: Federal Transit Administration, Office of Civil Rights, East Building, 5th Floor – TCR 1200 New Jersey Ave., SE Washington, DC 20590 - Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
- The form must be signed and dated, and include your contact information.
- Contact Christina Brooks, Title VI Coordinator, (319) 753-2864. Ext. #117 with questions.
NOTE: Burlington Trailways will provide assistance and direction to LEP persons who request assistance. When information is needed in another language, ticket agents, dispatchers, and motorcoach operators can enlist the help of a telephone translation service. If you are in an unstaffed location, please call 319-753-2864 and select Option 2 for assistance.
TÍTULO VI PROCEDIMIENTO DE QUEJA
Aviso al Público
Notificando al publico de los derechos bajo el Titulo VI
Burlington Trailways publica avisos del Título VI en nuestro sitio web (https://burlingtontrailways.com/title-vi/ ), en las áreas públicas de nuestros depósitos de rutas programadas y en nuestros autobuses.
Burlington Trailways opera sus programas y servicios sin distinción de raza, color o origen nacional, de acuerdo con el Título VI de la Ley de Derechos Civiles de 1964.
Si cree que ha sido discriminado por motivos de raza, color o origen nacional por Burlington Trailways, puede presentar una queja del Título VI completando, firmando y enviando el Formulario de queja del Título VI de la agencia.
Cómo presentar una queja del Título VI ante Burlington Trailways:
- 2. Además del proceso de quejas en Burlington Trailways, las quejas se pueden presentar directamente ante la Administración Federal de Tránsito, Oficina de Derechos Civiles:
- Además del proceso de quejas en Burlington Trailways, las quejas se pueden presentar directamente ante la Administración Federal de Tránsito, Oficina de Derechos Civiles:
• Región V, Suite 320, 200 West Adams St., Chicago, IL 60606
• Región VII, Suite 404, 901 Locust St., Kansas City, MO 64106.
• Región VIII, Byron Rogers Federal Building, Suite 13-301, 1961 Stout St., Denver, CO 80294
• Sede de la FTA: Administración Federal de Tránsito, Oficina de Derechos Civiles, Edificio Este, 5º piso – TCR 1200 New Jersey Ave., SE Washington, DC 20590. - Las quejas deben presentarse dentro de los 180 días siguientes a la fecha del presunto incidente discriminatorio y deben contener la mayor cantidad de información detallada posible sobre la supuesta discriminación.
- El formulario debe estar firmado y fechado, e incluir su información de contacto.
- Comuníquese con Christina Brooks, Coordinadora del Título VI, (319) 753-2864. Ext. #117 con preguntas.
NOTA: Burlington Trailways proporcionará asistencia y dirección a las personas LEP que soliciten asistencia. Cuando se necesita información en otro idioma, los agentes de boletos, despachadores y operadores de autocares pueden solicitar la ayuda de un servicio de traducción telefónica. Si se encuentra en un lugar sin personal, llame al 319-753-2864 y seleccione la Opción 2 para obtener ayuda.
TITLE VI COMPLAINT PROCEDURE
When a complaint has been directly filed with another federal or state agency, Burlington Trailways is to be informed by the agency where the complaint has been filed and is to take whatever action is needed to resolve the complaint.
SCOPE OF TITLE VI COMPLAINTS
The scope of Title VI covers all external Burlington Trailways activities. Adverse impacts resulting in Title VI complaints can arise from many sources. The complaint procedures apply to the beneficiaries of Burlington Trailways’s programs, activities, and services.
FILING A TITLE VI COMPLAINT
TITLE VI COMPLAINT PROCEDURE
When a complaint has been directly filed with another federal or state agency, Burlington Trailways is to be informed by the agency where the complaint has been filed and is to take whatever action is needed to resolve the complaint.
TITLE VI COMPLAINT PROCEDURE
RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by Burlington Trailways may file a Title VI complaint by completing and submitting the company’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.
HOW TO FILE A COMPLAINT: Information on how to file a Title VI complaint is posted on our agency’s website, and in public areas of our agency.
You may download the Burlington Trailways Title VI Complaint Form at: www.burlingtontrailways.com, request a copy in writing from Burlington Trailways, P.O. Box 531, West Burlington, IA 52601, or contact Christina Brooks at 319-753-2864, Ext: 117.
You may file a signed, dated complaint no more than 180 days from the date of the alleged incident.
The complaint should include:
– Your name, address and telephone number.
– Specific, detailed information (how, why and when) about the alleged act of discrimination.
– Any other relevant information, including the names of any persons, if known. The agency should contact the complainant for clarity of the allegations.
Please submit your complaint form to: Burlington Trailways, P.O. Box 531, West Burlington, IA 52655-0531.
TITLE VI COMPLAINT FORM
If you feel that you have been discriminated against in the provision of transportation services, please provide the following information to assist us in processing your complaint. Should you require any assistance in completing this form or need information in alternate formats, please let us know.
Please mail or return this form to:
Christina Brooks, Customer Concerns Manager
Burlington Stage Lines LTD, (dba) Burlington Trailways
P.O. Box 531
West Burlington, IA 52655-0531
[email protected]
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