Burlington Trailways acknowledges the exemption at footnote 8 of the CDC Order by requiring passengers who request travel without a mask due to a medical condition to obtain pre-clearance and certification from Trailways.
Contact the Trailways.com ADA Desk via email at ADA@Trailways.com or by telephone at (914) 559 2333 x 7 at least 24 hours prior to your proposed date and time of departure and provide the following information:
- Passenger Name
- The date and time of proposed travel
- Written current medical documentation from a qualified healthcare provider which specifically addresses
- the alleged disability,
- how it prevents the passenger from wearing a mask, and
- if there are any measures that can be taken to allow the passenger to wear a mask; and
- Evidence of a negative COVID-19 test taken no less than five days and no more than ten days before planned travel.
You should allow at least 18 hours for your request to be processed. Trailways will review the information and determine whether the information is sufficient and, if so, will issue a formal certificate for the passenger to travel without a mask.
If the request is approved by Trailways to travel without wearing a mask, a certificate will be issued which you must provide to staff in any terminal and on any bus which you enter without a mask.
Failure to present this certificate and not wearing a mask will result in being removed from the bus/terminal and denied travel.
If you are issued a certificate and travel without wearing a mask you must sit in the front seat(s) designated for customers with disabilities, you also must socially distance in the terminal and on the bus and you may be required to travel on another schedule as designated by your carrier’s ticketing system to allow social distancing on the bus.
If you are planning to travel round trip, and the commencement of your return trip falls outside the five days since taking your initial COVID-19 test, you will need to apply for a new certificate including producing a new negative COVID test.